Harbinger Blog

Author: Krista Schaber-Chan If your Solution Integrator (SI) tells you they have training covered, ask a few simple questions: • How is training tailored to different roles? • How are trainers being prepared to teach, not just present? • What real business scenarios are included? • How does training align to how work is actually performed—not just system steps? • What happens after go-live to reinforce learning? • How will you measure

With summer more than halfway over, I think that now is a good time to step back and reflect on my summer student experience at Harbinger thus far. At a high-level, my experience has been meaningful and exciting; I’ve learned many different things which have opened my eyes to the world of work. But what is the true impact of hiring students in organizations? Today, we’ll take a look at the experience at Harbinger so far to understand the value for both students and organizati

UX is all about change, and it’s quickly changing the world as we know it Over the past 30 years, the term ‘User Experience’ (UX) has risen from obscurity and established itself as a driving force behind virtually all our modern products and services. UX design concepts have reached beyond digital interfaces and permeated the meeting rooms of diverse industries. It’s not a small thing; it’s a reflection of a greater trend in our economy and the population as a whole: people a

Published in 1989, Stephen Covey’s 7 Habits of Highly Effective People remains a greatly valued model for business success. Although the book was written more than thirty years ago, its concepts are meant to be applicable in all types of circumstances. Times have changed and the New World of Work we live in today has added new meaning to Covey’s list of habits. What more can we say about the list now? Today, we will elaborate on Covey’s seven habits in the context of the N

Adapt or Get Left Behind: Relearning in the New World of Work (NWOW) In our so-called “New World of Work,” where rapid change is inevitable, adapting to every new reality has become the essential survival tactic. The value of change leaders has shifted from their ability to learn, to their ability to learn and unlearn constantly. In this sense, we at Harbinger believe learning to be a constant journey rather than a single sit-down lesson. To spot the difference between traini

As summer turns the corner and fall is steadily approaching, with the cooler weather comes the kick-off of many new projects and initiatives. The end of summer always brings with it an abundance of change. Here at Harbinger, we are wondering; were you able to take some vacation time for yourself this summer? Do you have plans for a vacation in the fall?  While the switch to working from home may have reduced time spent commuting to work, it has also led to a significant incr

One of the critical players in driving change is the subject matter expert (SME); an individual who possesses deep knowledge or expertise.

Change practitioners and learning professionals are constantly faced with some of the scariest things, from change resistance to ego.

Colin Carmona-Murphy, Consultant, shares his top three tips for delivering training for technology implementations in this week's blog.

The workplace is evolving quickly and juggling the increasing demand for labour while navigating barriers to traditional onboarding and training delivery methods can create unique challenges for organizations of every size. With many companies shifting towards a virtual workplace, there are plenty of considerations to be made around how these organizations will recruit and train their new hires, develop their people and pivot in favour of this new change. Recently, one of our

We've had a thought-provoking past few weeks to say the least and a lot has changed in our everyday lives. Some things will revert to their pre-COVID-19 state after a few months and others will stick around for a significant amount of time. This is neither good nor bad, it's just change. To me, change is a sign of development and improvement, so I see our current situation as an opportunity to precisely do that. A few months ago, I was asked: "How do you collect the right inf

A crucial piece of change management is training, one of Harbinger’s areas of expertise. Our Senior Financial Analyst, Colin Carmon-Murphy, has expanded his role to include Enterprise Resource Planning (ERP) systems training. Today, we asked Colin for his fresh insight and key takeaways from leading these training sessions. Q: How does your role at Harbinger allow you to deliver better training? A: When I initially began my career here, I held a dual role between internal fin

With the rise of the gig economy, and use of mobile phones (by 2020, nearly half of the world is projected to have a smart phone) it’s only natural for learning to have a stronger presence here as well. As a trainer and instructional designer, it’s been interesting to see the evolution of using such devices to learn. In fact, 97 per cent of elementary schools and 100 per cent of secondary schools have reported to have at least some teachers use technology to communicate with

gam▪i▪fi▪ca▪tion /ˌɡāmifəˈkāSHən/ noun Noun: gamification The use of game elements and game design techniques in non-gaming environments. A tool that organizations can leverage to reach their goals; especially those related to learning and development. Gamifying Enterprise Resource Planning (ERP) training has proven to increase user learning, satisfaction, engagement, and performance levels over traditional training methods. This is the case as “gaming” has become ever mo

Training and learning are two words that are often used interchangeably. There are similarities, but there are also some significant differences between the two, including how they are used within companies. Let’s start with the differences. 1. Training = a bum in a seat and is short-term and Learning = a journey and is long-term Companies are constantly providing training to their employees and this is typically done for an immediate need like compliance. For example, i

What’s the first thing that pops into your mind when you think about adult learning? Who do you think would enjoy learning from video versus in class instruction? Who is more inclined to use newer technologies to learn? In this week’s MythBuster, Krista Schaber-Chan breaks down the misconception of generational differences in learning. It’s funny how quickly people can jump to conclusions, especially when looking at demographics such as age. I can’t tell you how many time

Video has become the hot item on the training and learning circuit. In fact, over the last few years I haven’t had a client that hasn’t asked for it. This isn’t surprising considering how connected people are to their mobile phones and screens. Canadian adults aged 18 to 35 are said to spend at least two hours a day on their phones, while Americans spend 11 hours each day watching, reading, or interacting with media. These statistics are incredible right? It’s no wonder that

There are numerous articles that speak about the importance of leadership development, especially during times of change. While leadership is not the sole contributor to successful change, it is a very important component for many reasons. I recently read an article by Jessica Bronzert in Forbes, who discusses the importance of leadership development and the need to look at this beyond competency (what) to capability (how). Becoming a leader The path to becoming a leader

I’ve always had a strong passion to learn and can remember being a very determined child growing up. I  also  thrived in a school environment and was always looking to learn new things.  One of my fondest memories is when I was around six years old and  I had this  sudden  desire to learn  how to tie my running shoes.  I must’ve sat there for a good hour practicing over and over until I got it and let me tell you, it was an amazing feeling when I finally did it! Today  I s

It’s fair to say everyone gets asked the question, “What do you do?” regularly. The answer can transform and grow, as we do. Close to a year ago I shared a snapshot of life as a “sophomore” consultant. Here’s the updated playbook – still exhilarating, hyper-intense, and critically, evermore rewarding. 5:30am – Mind the Gaps A moment to blink, a glass of water, and you’re propped up at the hotel room desk. Here could be the time to get ahead of the day or week, and to catchup